1.Warranty Terms and Conditions
This warranty information relates to products purchased from this website only. If you have bought a GLERC branded product from a shop, please contact them directly. This is a different procedure, covered by separate distribution companies in each country.
- Clearance Product Return Policy
Clearance products are offered at significantly reduced prices due to their special nature. Therefore, we regret to inform you that all clearance product sales are final, and we do not accept returns or exchanges for these items. Rest assured that each clearance product undergoes rigorous quality checks to ensure it meets our standards. If you receive a damaged or defective clearance item, please contact our customer service team at firstname.lastname@example.org, and we will assist you accordingly.
We take great care to ensure our bikes are assembled in reputable factories using good quality components. During the design process our bikes undergo rigorous stress tests on the frame and parts in order to pass safety standards. A bike is made up of many small parts, sourced from different suppliers. We use quality control in each element of the assembly process.
Very occasionally a problem may arise which falls outside of the normal wear and tear and servicing cycle. That’s why we provide you, the original owner of your new GLERC bike, with a limited warranty.
Your Glerc frames and forks is supplied with a lifetime warranty against material and workmanship faults. If it gets scratched from normal day to day use, knocked over, weathered from locking up outside, or damaged by impact, that’s not covered. The warranty is expressly limited to the frames and forks not incidentals or associated costs (for example, labour and postage). That said, we’ll always try to be reasonable and help out where we can with any issues.
Your Glerc bike parts are covered with a 2 years warranty against material and workmanship faults. However on a bike, even a GLERC bike, in normal daily use things will show wear. This wear is not covered by a warranty. Tyres, pads, cables, chains, grips and saddles (to name a few) are all ‘wear’ parts so they need to be looked after, kept clean and properly adjusted, and replaced from time to time.
Any part bearing branding other than that of Glerc Bicycles is covered by the warranty of that brand. This is a separate warranty. We can assist with direct claims to those parts manufacturers.
The most important thing to remember when discussing warranties is this: your bike is your responsibility and you must take reasonable care of it, and yourself, when riding it.
Please contact us with the full details of your warranty claim, including your order number and pictures to illustrate the issue. Please note we will need to verify the nature of the issue; if this is not possible to verify remotely, normally the easiest way is by assessment at a local bike shop.
Some examples of how our warranty will be voided:
- Neglecting your GLERC (i.e. failing to love it as it deserves to be loved by cleaning and servicing it at regular intervals. This comes first for a reason)
- Improper assembly (if you aren’t confident assembling your GLERC properly yourself you must use someone who is)
- Modifying your frame in any way
- Repainting or re-lacquering
- Fitting incompatible parts
- Using your GLERC to carry too much weight
- Using your GLERC as a carrier of more than one person
- Racing your GLERC
- Jumping your GLERC (even down curbs)
Please contact us for detailed information.