Assembly is easy, and we’ll help you along the way.
If you’ve received your bike and need some guidance through how to put it together and get riding, follow our Youtube Channel : Glerc. Or, if you have more detailed questions, you can get in touch with inbox or Email for help.

Assembly is easy, and we’ll help you along the way.
If you’ve received your bike and need some guidance through how to put it together and get riding, follow our Youtube Channel : Glerc. Or, if you have more detailed questions, you can get in touch with inbox or Email for help.

You can check your order status by entering your tracking order number on our tracking page. If you need further assistance, please Contact customer service by phone or send a message to customer service email support@glercbikes.com.

To modify your order, please contact our customer service as soon as possible (Within 24 hours). We can only make changes if the order has not yet been processed or shipped.

You can cancel your order by contacting our customer service. If the order has already been processed or shipped, we may not be able to cancel it.

To add items to your order, please place a new order. If your initial order has not been shipped yet, we might be able to assist with adding items if you contact us.

You will receive a shipping notification email once your order has shipped. You can also check the estimated shipping date on your order confirmation.

To track your order, use the tracking number provided in your shipping confirmation email. You can enter it on our tracking page.

We offer standard and expedited shipping options. For more details, please visit our shipping information page.

If you need to change your shipping address, please contact us immediately. Changes can only be made before the order is processed or shipped.

To return an item, please fill out the return form on our website and follow the instructions for returning your item. Make sure it's in its original condition.

Our return policy allows for returns within 30 days of receipt. The item must be unused and in its original packaging. Please review our full return policy on our website.

Refunds are typically processed within 5-7 business days after we receive your return.

To exchange an item, please contact our customer service to initiate the exchange process. Ensure the item is in its original condition.

Assembly is easy, and we’ll help you along the way.
If you’ve received your bike and need some guidance through how to put it together and get riding, follow our Youtube Channel : Glerc. Or, if you have more detailed questions, you can get in touch with inbox or Email for help.

To choose the right bike size, refer to our size chart available on the product page. Measure your child’s height and compare it to the recommended sizes.

You can check the available colors on the product page. If a color is out of stock, it will be indicated

Visit our accessories page to view all available add-ons for your bike.

We accept major credit cards, PayPal, and other secure payment methods. You can select your preferred method at checkout.

If your payment failed, it could be due to incorrect card details or insufficient funds. Please check your payment information and try again or contact your bank.

To apply a coupon, enter the code during checkout in the 'Discount Code' field. The discount will be applied to your total.

Check the expiration date and terms of your coupon on our promotions page. If it’s still valid, ensure the code is entered correctly.

We offer various coupons and promo codes throughout the year. Check our website or subscribe to our newsletter for updates.

Our warranty covers defects in materials and workmanship for one year from the date of purchase. For more details, please review our warranty policy on our website.

To request warranty service, please contact our customer service with your order number and details of the issue. We will guide you through the process.