You can watch the installation video on the product details page, or visit our YouTube channel Glerc Bikes for assembly videos of all our bikes. If you need more detailed guidance, you can contact us via inbox or email at support@glercbikes.com for assistance.

Please check our Size Chart on the product page or the Sizing Guide page for guidance on choosing the right size.

You can check your order status by entering your tracking number on our tracking page. If you need further assistance, please contact our customer service team by phone or send a message to our customer service email at support@glercbikes.com.

To modify your order, please contact our customer service(support@glercbikes.com) as soon as possible(within 12 hours). We can only make changes if the order has not yet been processed or shipped.

You can cancel your order by contacting customer service within 12 hours of placing it at support@glercbikes.com. If the order has already been processed or shipped, we may not be able to cancel it.

Please contact customer service promptly to add items, and follow their instructions to pay the corresponding price difference. Customer service email: support@glercbikes.com

Once you place an order, we will ship it within two days (most orders are shipped within one day). We have multiple shipping warehouses across the U.S. Depending on your shipping address, your order will arrive within 2-7 days. Once your order ships, you will receive a shipping confirmation email. You can also check the estimated shipping date in your order confirmation details.

To track your order, use the tracking number from your shipping confirmation email and enter it on our tracking page.

Although the shipping information page may show expedited options, we currently only offer Standard Shipping.

Contact support@glercbikes.com within 2 hours of ordering to request a change. Shipped orders may not be intercepted and require further assistance.

Orders from this site are only shipped within the U.S. However, we also have dedicated sites for the UK and Europe. Customers from these regions can shop at the following websites:

UK Site: https://www.glercbikes.co.uk/

Europe Site: https://glercbikes-eu.com/

Please contact customer service, and we will reply within 1–2 days. Check your email and follow the instructions to complete the return.

We offer a 45-day Easy Return service. For details, please see our Return Policy.

Refunds will be issued to your original payment method and may take 5–10 business days to appear.

Please contact support@glercbikes.com first, attach photos showing the item and its packaging, and specify the product you want to exchange for (including product name and size). After review, customer service will usually reply within 1–2 days.

You can watch the installation video on the product details page, or visit our YouTube channel Glerc Bikes for assembly videos of all our bikes. If you need more detailed guidance, you can contact us via inbox or email at support@glercbikes.com for assistance.

Please check our Size Chart on the product page or the Sizing Guide page for guidance on choosing the right size.

We try to make website colors match the actual product, but monitor settings and lighting may cause slight differences. You can also check the lifestyle/in-use images and customer photos in reviews.

Please refer to the “What’s In The Box” section on the product page.

We accept major credit cards, PayPal, Affirm, Klarna, and other secure payment methods. For more options, please see the Payment page.

If your payment fails, it may be due to incorrect card details or insufficient funds. Please check your payment information and try again, or contact your bank for assistance. For any other payment issues, feel free to email our customer support at support@glercbikes.com.

To apply a coupon, enter the code in the "Discount Code" field during checkout. The discount will be applied to your total amount.

Sometimes multiple discounts cannot be combined, or the coupon may have expired. Please contact customer service at support@glercbikes.com to verify.

You can subscribe to our emails, keep an eye on our website homepage, or contact customer service during major holidays to see if special discounts are available.

We offer a lifetime warranty on the frame. Our warranty covers material and workmanship defects for one year from the date of purchase. For more details, please refer to the warranty policy on our website.

Please contact customer service at support@glercbikes.com with your order number and issue details. We will guide you through the process.